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Chadwick's Jewelers | Returns and Exchanges
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Returns and Exchanges

RETURNS, EXCHANGES, AND MORE

 

We’re confident that you’ll love your Chadwick’s purchase; however, you may return your items for any reason within 30 days of the date of delivery and we’ll be happy to arrange an exchange, store credit, or a refund.  Please be sure to read through our full policy listed below before making your purchase or to answer any questions before contacting Chadwick’s.

 

What you can Return.

We accept returns on items in new condition* with the original packaging and materials, including gift boxes and/or certificates of authenticity.

 

Any item that has been in the customer’s possession for less than 30 days from the date the item was delivered.

 

What you cannot Return

Unfortunately, we are unable to accept certain items for return.

 

These include:

  • Items which are no longer in new condition.
  • Items which lack their original packaging, including gift boxes and certificates.
  • Items which have been customized or altered to meet customer specifications, like resizing or engraving.
  • Items which have been in the customer’s possession for more than 30 days from the date the item was delivered.

 

What you need to know

  • Be sure to inspect your items promptly upon receipt for shipping errors or manufacturing defects. Defective merchandise must be reported within ten business days of receipt.
  • In order to return an item, customers must contact Chadwick’s to receive a Return Merchandise Authorization Number (RMA). Returns lacking a corresponding RMA may be delayed or returned to the customer.
  • If the item is being returned due to a manufacturer’s defect or because we shipped the wrong item, Chadwick’s will pay for all shipping fees** related to making the return for refund, store credit, or exchange.
  • If the item is being returned for any other reason, the shipping fees related to the returned item are the customer’s responsibility.
  • We advise all customers to return their items via a carrier (like UPS or FedEx) that provides a tracking number. Return shipments which are lost in transit are not the responsibility of Chadwick’s.
  • We inspect all returned items within 5-7 business days of receipt. Any item that is received in a condition which is not new or which does not include all of its original packaging, including gift boxes and certificates of authenticity, will be returned to the customer.
  • After the product’s original condition has been verified, we will issue a refund, store credit or perform an exchange. Most refunds are processed within 7-10 business days of receipt.
  • Refunds will be issued in the original form of payment.
  • Unless the item is returned due to a manufacturing defect or because we shipped the wrong item, the original shipping fees associated with your order will not be refunded.